Portal messages. Phone calls. One triage engine
Portal messages. Phone calls. One triage engine
Portal messages. Phone calls. One triage engine
The inbox, diagnosed.
The decision, yours.
The inbox, diagnosed. The decision, yours.
Clinical-grade AI triage for physicians' inboxes.
The Problem
The Problem
The physician inbox burnout.
The Problem
The physician inbox burnout.
60-85min
Spent on inbox daily — during clinic and after hours with no finish line.
60-85min
Spent on inbox daily — during clinic and after hours with no finish line.
60-85min
Spent on inbox daily — during clinic and after hours with no finish line.
88%
Of telephone-related malpractice claims involve documentation failures.
88%
Of telephone-related malpractice claims involve documentation failures.
88%
Of telephone-related malpractice claims involve documentation failures.
1 in 3
Clinicians say they've missed abnormal test results buried in inbox noise.
1 in 3
Clinicians say they've missed abnormal test results buried in inbox noise.
1 in 3
Clinicians say they've missed abnormal test results buried in inbox noise.
Built on Evidence
Built on Evidence
Built on Evidence
2.2M
patient message analyzed
2.2M
patient message analyzed
2.2M
patient message analyzed
4
research institutions insight
4
research institutions insight
4
research institutions insight
$0
billed on 97% billable messages
$0
billed on 97% billable messages
$0
billed on 97% billable messages
44%
death rate in phone malpractice
44%
death rate in phone malpractice
44%
death rate in phone malpractice
Why Now
Why Now
Three forces converging at once.
Why Now
Three forces converging at once.
01
Burnout is a crisis
53% of physicians report burnout. Replacing one costs $500K–$1M. The inbox is the #1 driver that has no existing solution.
01
Burnout is a crisis
53% of physicians report burnout. Replacing one costs $500K–$1M. The inbox is the #1 driver that has no existing solution.
01
Burnout is a crisis
53% of physicians report burnout. Replacing one costs $500K–$1M. The inbox is the #1 driver that has no existing solution.
02
AI is finally clinical-grade
LLM quality crossed the threshold for reliable clinical text classification in 2024–2025. Two years ago, this product wasn't possible. Now it is.
02
AI is finally clinical-grade
LLM quality crossed the threshold for reliable clinical text classification in 2024–2025. Two years ago, this product wasn't possible. Now it is.
02
AI is finally clinical-grade
LLM quality crossed the threshold for reliable clinical text classification in 2024–2025. Two years ago, this product wasn't possible. Now it is.
03
Phone triage is untouched
LLM quality crossed the threshold for reliable clinical text classification in 2024–2025. Two years ago, this product wasn't possible. Now it is.
03
Phone triage is untouched
LLM quality crossed the threshold for reliable clinical text classification in 2024–2025. Two years ago, this product wasn't possible. Now it is.
03
Phone triage is untouched
LLM quality crossed the threshold for reliable clinical text classification in 2024–2025. Two years ago, this product wasn't possible. Now it is.
How it works
How it works
From message to action.
How it works
From message to action.
1. Classify
Every portal message and phone call transcript is analyzed for urgency, intent, and clinical context. A layered AI ensemble catches what a single model might miss.
Urgent → Possible ACS
Routine → Refill request
Admin → Referral letter
Call transcript → 3 action items extracted
Confidence: 97% · Safety net: active
1. Classify
Every portal message and phone call transcript is analyzed for urgency, intent, and clinical context. A layered AI ensemble catches what a single model might miss.
Urgent → Possible ACS
Routine → Refill request
Admin → Referral letter
Call transcript → 3 action items extracted
Confidence: 97% · Safety net: active
1. Classify
Every portal message and phone call transcript is analyzed for urgency, intent, and clinical context. A layered AI ensemble catches what a single model might miss.
Urgent → Possible ACS
Routine → Refill request
Admin → Referral letter
Call transcript → 3 action items extracted
Confidence: 97% · Safety net: active
2. Route
Messages go to the right person instantly. Refills to the MA. Scheduling to front desk. Normal labs to the nurse. Only genuine clinical decisions reach the physician — a curated escalation queue, not a firehose.
Physician → clinical decisions only
Nurse / RN → clinical follow-ups
MA → refills, standing orders
Front desk → scheduling, admin
2. Route
Messages go to the right person instantly. Refills to the MA. Scheduling to front desk. Normal labs to the nurse. Only genuine clinical decisions reach the physician — a curated escalation queue, not a firehose.
Physician → clinical decisions only
Nurse / RN → clinical follow-ups
MA → refills, standing orders
Front desk → scheduling, admin
2. Route
Messages go to the right person instantly. Refills to the MA. Scheduling to front desk. Normal labs to the nurse. Only genuine clinical decisions reach the physician — a curated escalation queue, not a firehose.
Physician → clinical decisions only
Nurse / RN → clinical follow-ups
MA → refills, standing orders
Front desk → scheduling, admin
3. Draft & act
For routed messages, Triagin generates context-aware draft responses that staff review and send. Physicians get a lightweight co-sign queue — full visibility, fraction of the time.
Auto-drafted → refill confirmations
Auto-drafted → normal lab notifications
Co-sign queue → physician oversight
Full audit trail · always
3. Draft & act
For routed messages, Triagin generates context-aware draft responses that staff review and send. Physicians get a lightweight co-sign queue — full visibility, fraction of the time.
Auto-drafted → refill confirmations
Auto-drafted → normal lab notifications
Co-sign queue → physician oversight
Full audit trail · always
3. Draft & act
For routed messages, Triagin generates context-aware draft responses that staff review and send. Physicians get a lightweight co-sign queue — full visibility, fraction of the time.
Auto-drafted → refill confirmations
Auto-drafted → normal lab notifications
Co-sign queue → physician oversight
Full audit trail · always
What others miss
What others miss
Problems hiding in every inbox
What others miss
Problems hiding in every inbox
~10%
Disguised clinical problems
"Can I get a refill?" turns out to be an uncontrolled symptom. Roughly 10% of portal messages are new clinical problems that should convert to billable visits — not portal replies. Triagin flags them and recommends scheduling.
~10%
Disguised clinical problems
"Can I get a refill?" turns out to be an uncontrolled symptom. Roughly 10% of portal messages are new clinical problems that should convert to billable visits — not portal replies. Triagin flags them and recommends scheduling.
~10%
Disguised clinical problems
"Can I get a refill?" turns out to be an uncontrolled symptom. Roughly 10% of portal messages are new clinical problems that should convert to billable visits — not portal replies. Triagin flags them and recommends scheduling.
97%
Unbilled messages
Only 3% of portal messages are billed nationally — despite being billable by time. Triagin tracks response time automatically and surfaces CPT codes your practice is leaving on the table.
97%
Unbilled messages
Only 3% of portal messages are billed nationally — despite being billable by time. Triagin tracks response time automatically and surfaces CPT codes your practice is leaving on the table.
97%
Unbilled messages
Only 3% of portal messages are billed nationally — despite being billable by time. Triagin tracks response time automatically and surfaces CPT codes your practice is leaving on the table.
88%
Phone documentation failures
88% of telephone malpractice claims involve documentation failures. MAs omit 71.5% of what patients actually say. Triagin captures the full transcript — not the abbreviated summary.
88%
Phone documentation failures
88% of telephone malpractice claims involve documentation failures. MAs omit 71.5% of what patients actually say. Triagin captures the full transcript — not the abbreviated summary.
88%
Phone documentation failures
88% of telephone malpractice claims involve documentation failures. MAs omit 71.5% of what patients actually say. Triagin captures the full transcript — not the abbreviated summary.
10–20%
Misrouted admin work
Work notes, ESA letters, referral letters, school forms. Documentation requests consume physician time but should route to clerical staff. Triagin sends them there automatically.
10–20%
Misrouted admin work
Work notes, ESA letters, referral letters, school forms. Documentation requests consume physician time but should route to clerical staff. Triagin sends them there automatically.
10–20%
Misrouted admin work
Work notes, ESA letters, referral letters, school forms. Documentation requests consume physician time but should route to clerical staff. Triagin sends them there automatically.
Capabilities
Capabilities
Built for clinical reality.
Capabilities
Built for clinical reality.
Zero-miss urgency detection
A dedicated safety-net classifier runs in parallel, hardcoding clinical red flags — chest pain, stroke symptoms, suicidal ideation — that can never be overridden. When in doubt, it escalates.
Zero-miss urgency detection
A dedicated safety-net classifier runs in parallel, hardcoding clinical red flags — chest pain, stroke symptoms, suicidal ideation — that can never be overridden. When in doubt, it escalates.
Zero-miss urgency detection
A dedicated safety-net classifier runs in parallel, hardcoding clinical red flags — chest pain, stroke symptoms, suicidal ideation — that can never be overridden. When in doubt, it escalates.
Scope-aware routing
Configurable to your state's scope-of-practice rules and your practice's delegation policies. What an MA handles in California might differ from Texas — Triagin adapts.
Scope-aware routing
Configurable to your state's scope-of-practice rules and your practice's delegation policies. What an MA handles in California might differ from Texas — Triagin adapts.
Scope-aware routing
Configurable to your state's scope-of-practice rules and your practice's delegation policies. What an MA handles in California might differ from Texas — Triagin adapts.
Draft, review, paste
AI generates context-aware draft responses that staff review, edit, and paste into the EHR. No complex API integration required to start delivering value on day one.
Draft, review, paste
AI generates context-aware draft responses that staff review, edit, and paste into the EHR. No complex API integration required to start delivering value on day one.
Draft, review, paste
AI generates context-aware draft responses that staff review, edit, and paste into the EHR. No complex API integration required to start delivering value on day one.
Phone calls, triaged too
Patient calls get transcribed and processed through the same triage engine. Urgency classified, action items extracted, structured notes generated.
Phone calls, triaged too
Patient calls get transcribed and processed through the same triage engine. Urgency classified, action items extracted, structured notes generated.
Phone calls, triaged too
Patient calls get transcribed and processed through the same triage engine. Urgency classified, action items extracted, structured notes generated.
Chart context, surfaced
Every message arrives with the patient's current medications, recent labs, and key diagnoses. Staff and physicians act on full clinical context — not a message in a vacuum.
Chart context, surfaced
Every message arrives with the patient's current medications, recent labs, and key diagnoses. Staff and physicians act on full clinical context — not a message in a vacuum.
Chart context, surfaced
Every message arrives with the patient's current medications, recent labs, and key diagnoses. Staff and physicians act on full clinical context — not a message in a vacuum.
Revenue recovery
97% of portal messages go unbilled despite being billable by time. Triagin tracks response duration automatically and surfaces CPT codes.
Revenue recovery
97% of portal messages go unbilled despite being billable by time. Triagin tracks response duration automatically and surfaces CPT codes.
Revenue recovery
97% of portal messages go unbilled despite being billable by time. Triagin tracks response duration automatically and surfaces CPT codes.
Team Workflow
Team Workflow
Five roles. One intelligent inbox
Team Workflow
Five roles. One intelligent inbox
Patient
Calls or sends message via portal
Patient
Calls or sends message via portal
Patient
Calls or sends message via portal
Triagin
Classifies, routes, drafts in 3 seconds
Triagin
Classifies, routes, drafts in 3 seconds
Triagin
Classifies, routes, drafts in 3 seconds
MA/Nurse
Handles refills, follow-ups with AI drafts
MA/Nurse
Handles refills, follow-ups with AI drafts
MA/Nurse
Handles refills, follow-ups with AI drafts
Front Desk
Scheduling, admin, referral letters
Front Desk
Scheduling, admin, referral letters
Front Desk
Scheduling, admin, referral letters
Physician
Only genuine clinical decisions
Physician
Only genuine clinical decisions
Physician
Only genuine clinical decisions
We triage. You decide
Join the pilot program. See what your inbox looks like when AI handles the noise and you handle the medicine.
We triage. You decide
Join the pilot program. See what your inbox looks like when AI handles the noise and you handle the medicine.
We triage.
You decide
Join the pilot program. See what your inbox looks like when AI handles the noise and you handle the medicine.