Portal messages. Phone calls. One triage engine
Portal messages. Phone calls. One triage engine
Portal messages. Phone calls. One triage engine
The inbox, diagnosed.
The decision, yours.
The inbox, diagnosed. The decision, yours.
Clinical-grade AI triage for physicians' inboxes.
The Problem
The Problem
The physician inbox burnout.
The Problem
The physician inbox burnout.
60-85min
Spent on inbox daily — during clinic and after hours with no finish line.
60-85min
Spent on inbox daily — during clinic and after hours with no finish line.
60-85min
Spent on inbox daily — during clinic and after hours with no finish line.
68%
Of physicians report feeling overwhelmed by inbox message volume.
68%
Of physicians report feeling overwhelmed by inbox message volume.
68%
Of physicians report feeling overwhelmed by inbox message volume.
1 in 3
Clinicians say they've missed abnormal test results buried in inbox noise.
1 in 3
Clinicians say they've missed abnormal test results buried in inbox noise.
1 in 3
Clinicians say they've missed abnormal test results buried in inbox noise.
How it works
How it works
From message to action.
How it works
From message to action.
1. Classify
Every portal message and phone call transcript is analyzed for urgency, intent, and clinical context. A layered AI ensemble catches what a single model might miss.
Urgent → Possible ACS
Routine → Refill request
Admin → Referral letter
Call transcript → 3 action items extracted
Confidence: 97% · Safety net: active
1. Classify
Every portal message and phone call transcript is analyzed for urgency, intent, and clinical context. A layered AI ensemble catches what a single model might miss.
Urgent → Possible ACS
Routine → Refill request
Admin → Referral letter
Call transcript → 3 action items extracted
Confidence: 97% · Safety net: active
1. Classify
Every portal message and phone call transcript is analyzed for urgency, intent, and clinical context. A layered AI ensemble catches what a single model might miss.
Urgent → Possible ACS
Routine → Refill request
Admin → Referral letter
Call transcript → 3 action items extracted
Confidence: 97% · Safety net: active
2. Route
Messages go to the right person instantly. Refills to the MA. Scheduling to front desk. Normal labs to the nurse. Only genuine clinical decisions reach the physician — a curated escalation queue, not a firehose.
Physician → clinical decisions only
Nurse / RN → clinical follow-ups
MA → refills, standing orders
Front desk → scheduling, admin
2. Route
Messages go to the right person instantly. Refills to the MA. Scheduling to front desk. Normal labs to the nurse. Only genuine clinical decisions reach the physician — a curated escalation queue, not a firehose.
Physician → clinical decisions only
Nurse / RN → clinical follow-ups
MA → refills, standing orders
Front desk → scheduling, admin
2. Route
Messages go to the right person instantly. Refills to the MA. Scheduling to front desk. Normal labs to the nurse. Only genuine clinical decisions reach the physician — a curated escalation queue, not a firehose.
Physician → clinical decisions only
Nurse / RN → clinical follow-ups
MA → refills, standing orders
Front desk → scheduling, admin
3. Draft & act
For routed messages, Triagin generates context-aware draft responses that staff review and send. Physicians get a lightweight co-sign queue — full visibility, fraction of the time.
Auto-drafted → refill confirmations
Auto-drafted → normal lab notifications
Co-sign queue → physician oversight
Full audit trail · always
3. Draft & act
For routed messages, Triagin generates context-aware draft responses that staff review and send. Physicians get a lightweight co-sign queue — full visibility, fraction of the time.
Auto-drafted → refill confirmations
Auto-drafted → normal lab notifications
Co-sign queue → physician oversight
Full audit trail · always
3. Draft & act
For routed messages, Triagin generates context-aware draft responses that staff review and send. Physicians get a lightweight co-sign queue — full visibility, fraction of the time.
Auto-drafted → refill confirmations
Auto-drafted → normal lab notifications
Co-sign queue → physician oversight
Full audit trail · always
Capabilities
Capabilities
Built for clinical reality.
Capabilities
Built for clinical reality.
Zero-miss urgency detection
A dedicated safety-net classifier runs in parallel, hardcoding clinical red flags — chest pain, stroke symptoms, suicidal ideation — that can never be overridden. When in doubt, it escalates.
Zero-miss urgency detection
A dedicated safety-net classifier runs in parallel, hardcoding clinical red flags — chest pain, stroke symptoms, suicidal ideation — that can never be overridden. When in doubt, it escalates.
Zero-miss urgency detection
A dedicated safety-net classifier runs in parallel, hardcoding clinical red flags — chest pain, stroke symptoms, suicidal ideation — that can never be overridden. When in doubt, it escalates.
Scope-aware routing
Configurable to your state's scope-of-practice rules and your practice's delegation policies. What an MA handles in California might differ from Texas — Triagin adapts.
Scope-aware routing
Configurable to your state's scope-of-practice rules and your practice's delegation policies. What an MA handles in California might differ from Texas — Triagin adapts.
Scope-aware routing
Configurable to your state's scope-of-practice rules and your practice's delegation policies. What an MA handles in California might differ from Texas — Triagin adapts.
Draft, review, paste
AI generates context-aware draft responses that staff review, edit, and paste into the EHR. No complex API integration required to start delivering value on day one.
Draft, review, paste
AI generates context-aware draft responses that staff review, edit, and paste into the EHR. No complex API integration required to start delivering value on day one.
Draft, review, paste
AI generates context-aware draft responses that staff review, edit, and paste into the EHR. No complex API integration required to start delivering value on day one.
Phone calls, triaged too
Patient calls get transcribed and processed through the same triage engine. Urgency classified, action items extracted, structured notes generated — not just the one thing the MA wrote down.
Phone calls, triaged too
Patient calls get transcribed and processed through the same triage engine. Urgency classified, action items extracted, structured notes generated — not just the one thing the MA wrote down.
Phone calls, triaged too
Patient calls get transcribed and processed through the same triage engine. Urgency classified, action items extracted, structured notes generated — not just the one thing the MA wrote down.
Analytics & audit trails
Track message volume trends, response times, delegation rates, and pajama time reduction. Every AI decision is logged for compliance — full transparency, always reviewable.
Analytics & audit trails
Track message volume trends, response times, delegation rates, and pajama time reduction. Every AI decision is logged for compliance — full transparency, always reviewable.
Analytics & audit trails
Track message volume trends, response times, delegation rates, and pajama time reduction. Every AI decision is logged for compliance — full transparency, always reviewable.
HIPAA-compliant by design
End-to-end encryption, BAA-covered infrastructure, SOC 2 Type II certified. Your patient data never leaves the secure perimeter. No model training on your data — ever.
HIPAA-compliant by design
End-to-end encryption, BAA-covered infrastructure, SOC 2 Type II certified. Your patient data never leaves the secure perimeter. No model training on your data — ever.
HIPAA-compliant by design
End-to-end encryption, BAA-covered infrastructure, SOC 2 Type II certified. Your patient data never leaves the secure perimeter. No model training on your data — ever.
Team Workflow
Team Workflow
Five roles. One intelligent inbox
Team Workflow
Five roles. One intelligent inbox
Patient
Calls or sends message via portal
Patient
Calls or sends message via portal
Patient
Calls or sends message via portal
Triagin
Classifies, routes, drafts in 3 seconds
Triagin
Classifies, routes, drafts in 3 seconds
Triagin
Classifies, routes, drafts in 3 seconds
MA/Nurse
Handles refills, follow-ups with AI drafts
MA/Nurse
Handles refills, follow-ups with AI drafts
MA/Nurse
Handles refills, follow-ups with AI drafts
Front Desk
Scheduling, admin, referral letters
Front Desk
Scheduling, admin, referral letters
Front Desk
Scheduling, admin, referral letters
Physician
Only genuine clinical decisions
Physician
Only genuine clinical decisions
Physician
Only genuine clinical decisions
We triage. You decide
Join the pilot program. See what your inbox looks like when AI handles the noise and you handle the medicine.
We triage. You decide
Join the pilot program. See what your inbox looks like when AI handles the noise and you handle the medicine.
We triage.
You decide
Join the pilot program. See what your inbox looks like when AI handles the noise and you handle the medicine.